Committee: Group III: Records and Academic Services
First Learning Outcome: Office self-assessment
Second Learning Outcome: Use of benchmarking
Third Learning Outcome: Using AACRAO's resources
Core Competency/Proficiency: Records & Academic Services Proficiencies
Intended Audience: Some experience in the profession
Presenter(s):
April Hay Indiana State University
Performance and Benchmarking Measurements in the Registrar's Everchanging Office
Category
Session
Description
In an effort to benchmark and assess performance measurements in the Registrar's Office, learn how Indiana State University utilized system and internal tracking, AACRAO's Self-Assessment publication, and CUPA data to set benchmarks and create a continual improvement process plan.
Submission ID:
1631
Day:
Monday, April 1, 2019
Time:
8:00 AM - 9:00 AM
Room:
Room 407, Level 2