First Learning Outcome: How to measure student needs.
Second Learning Outcome: How to match programs and services to what students need.
Third Learning Outcome: Tips on how to implement effective programs to drive student satisfaction and enrollment.
Core Competencies: Change Management
Leadership and Management
Proficiencies: Enrollment Management: SEM Leadership
Enrollment Management: Staffing Leadership
Intended Audience: General Audience
Presenter(s):
Diane Walleser Borough of Manhattan Community College
Mohammad Alam CUNY Borough of Manhattan Community College
Kristin Waters CUNY Borough of Manhattan Community College
Lisa Kasper CUNY Borough of Manhattan Community College
Ralph Buxton CUNY Borough of Manhattan Community College
Mark Rivera CUNY Borough of Manhattan Community College
Make Student Service Great Again
Description
As a newly formed division, staff came from all sides to tackle challenges with enrollment. Even though all discussions started out with the budget, in the end the enrollment management team knew their loyalty was with their student constituency. Without centering new programs and services around students, the team knew they would vote with their feet. Now, in the second year of their term (and coming up on mid-term elections) learn how this team caucused for a re-organized admissions department, new call center, one stop center and the technology tools necessary to operate them. Appropriations for these new programs primarily came from existing resources through streamlined processes and redesigned work functions. The team will share their politically charged adventures and how they broke down walls (instead of building them) and how they are winning the votes of students.
Submission ID:
M2.1295
Day:
Monday, November 12, 2018
Time:
10:30 AM - 12:00 PM