First Learning Outcome: Understand the application of the concepts of friction and grit to higher education
Second Learning Outcome: Identify friction points at their own institutions (business process, academic policy, technology)
Third Learning Outcome: Identify strategies for mitigating friction points at their institution
Core Competencies: Change Management
Problem Solving
Proficiencies: Admissions: Evaluating Emerging Technologies
Records & Academic Services: Data Systems Management
Intended Audience: Some experience in the profession
Presenter(s):
Tammy Aagard University of Florida
Shelley Dodd University of Wyoming
Graduating in spite of us? Identifying and mitigating friction points that impact student persistence and success
Description
Utilizing information from the books Friction by Rosenblum and Berg, as well as Grit by Duckworth as a framework and launching point, this session will examine the concepts of friction when it comes to business processes and academic policy. In addition, the factors influencing grit will be interwoven into a discussion about removing friction points that may impact student persistence, success, and graduation.
Session attendees will be challenged to question why certain processes and policies must be in place. Discussion about the need for carry-over processes in modern higher education institutions. Examples will include trying to implement new software packages without examining old business practices, working with faculty and administrators to reduce friction points in academic policy, and maintaining the human element in our interactions while streamlining business processes.
This session will be include a balance of the strategic and the tactical with every discussion being focused on student success.
Submission ID:
T4.1385
Day:
Tuesday, November 13, 2018
Time:
3:30 PM - 5:00 PM