Drafting Your Blueprint to Manage and Maintain a Successful Service-Delivery Team

Managers and supervisors are expected to develop and lead high performing teams that can consistently deliver exceptional services to students and campus partners. This session will offer examples of successful foundational approaches for leaders to build a blueprint that identifies year-round intentional and spontaneous methods to motivate and maintain desired team performance goals. Attendees will individually engage in drafting ideas that can support current or future supervisory roles.

First Learning Outcome: To use personal experiences to advance leadership skills 

Second Learning Outcome: To enhance engagement with staff to meet office and institutional goals

Third Learning Outcome: To promote effective services for students and campus partners

Core Competency: Leadership and Management

Proficiency: Enrollment Management Proficiencies

Presenter(s): 

Frank Wada UCLA