Adopting frameworks from other domains: Implementing a ticketing system in the Registrar's Office

In today’s environment of constantly having to do more with less, it is tempting to resist change that feels a dilution in the quality of the service we provide. But sometimes necessity pushes us off the cliff! Our presentation demonstrates how Tulane’s Office of the Registrar adopted an incident management framework and how it has transformed our service delivery.

First Learning Outcome: Benefits of incident management 

Second Learning Outcome: Clarifying your rationale and identifying resources to implement incident management

Third Learning Outcome: Examples of how incident management data informs better decisions

Core Competency: Change Management

Proficiency: Records & Academic Services Proficiencies

Presenter(s): 

Colette Raphel Tulane University

Denise Kidd Tulane University