Always Say Thank You: From Disengagement to Collaboration in Course Scheduling

In Spring 2020, Ball State transitioned from a highly decentralized scheduling model to the creation of a Schedule Specialist position in each of our seven colleges. While this improved scheduling consistencies and data integrity, it led to other challenges such as isolation and disengagement of the schedulers. In this session, we will explore strategies we’ve implemented to improve communication and collaboration between the Office of the Registrar and our Schedule Specialist colleagues.

First Learning Outcome: Foster Collaboration 

Second Learning Outcome: Articulate Challenges and Opportunities

Third Learning Outcome: Understand Different Schedule Practices

Core Competency: Communication

Proficiency: Records & Academic Services Proficiencies

Presenter(s): 

Adam McLachlan Ball State University

Elizabeth Swisher Flood Ball State University