Yes, there will be additional presenters for this sessionCommittee: Group III: Records and Academic Services
First Learning Outcome: Learn how others have implemented one stop customer service
Second Learning Outcome: Share what your institution has learned about one stop customer service
Third Learning Outcome: Expand network of colleagues for support
Core Competency: Communication
Proficiency: Records & Academic Services Proficiencies
Intended Audience: Some Experience in the Profession
Does your office participate in a one-stop centralized customer service center? Do you wish you did, or are you planning for one? Join your colleagues to share your experiences, learn what worked well for others, hear about pitfalls to avoid, and expand your support network. This will be an interactive session, so come prepared for a lively discussion!
The expected discussion will include staff training, publicity, and how to maintain connections between one-stop staff and core offices they represent.
Presenter(s):
Diana Hull University of Florida
Aigi Adesogan University of Florida
Make Your One Stop the Last Stop
Category
Round Tables
Description
Does your office participate in a one-stop centralized customer service center? Do you wish you did, or are you planning for one? Join your colleagues to share your experiences, learn what worked well for others, hear about pitfalls to avoid, and expand your support network. This will be an interactive session, so come prepared for a lively discussion!
Submission ID: 19106
Room D137-138L: 4/4/2022, 04:15 PM - 05:00 PM