RE-imagining the Admitted Student Experience
Day: Monday, November 15, 2021
Time: 1:30 PM - 2:30 PM
Room: Royal Ballroom 1
First Learning Outcome: Attendees will develop the skills to evaluate the impact of processes on students.
Second Learning Outcome: Attendees will develop critical analysis skills to evaluate and redesign processes.
Third Learning Outcome: Attendees will gain the leadership skills to build partnerships and facilitate conversations with campus partners on the impact of processes on enrollment.
Core Competencies: Change Management, Problem Solving
Proficiencies: Admissions: Strategic Staffing and Operations, Records & Acad. Svcs.: Operations and Business Process Management
Intended Audience: New to the profession, Some experience in the profession
RE-imagining the Admitted Student Experience
Category
Session
Description
University of Cincinnati wanted to address new student melt. UC launched its Admitted Student Experience Project to reduce friction for incoming students. They reviewed each touchpoint, communication, business process, and required task a student is expected to complete from admission to the first day of class. The focus became creating “moments that matter”, while streamlining the routine university business processes that were impeding successful transition to college.
Presenter(s):
Jack Miner University of Cincinnati
Linden Pechette University of Cincinnati
Tara Warden University of Cincinnati