Strategic Empathy: Designing Systems and Structures Around Holistic Student Service
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First Learning Outcome: Understanding the value of holistic service to students
Second Learning Outcome: Understand that holistic service is valuable, scalable and desirable regardless of institutional size
Third Learning Outcome: Practical and actionable steps to enact at their institution to increase enrollment or satisfaction
Core Competencies: Holistic and Systemic Thinking, Problem Solving
Proficiencies: Enrollment Management: SEM Leadership, Enrollment Management: Staffing Leadership
Intended Audience: Significant experience in the profession, Senior management (President, Provost, Vice President, Vice Provost)
Strategic Empathy: Designing Systems and Structures Around Holistic Student Service
Category
Session
Description
Institutions that struggle with poor student engagement, persistence and retention, and lower success metrics often do so from a simple, yet significant, unwillingness to see students holistically. We're not talking about feelings, but rather the strategic organization and development of systemic change to understand students as people first, and students second, so as to have a profound effect on institutional success, staff and faculty satisfaction, retention metrics, and more.
Presenter(s):
Sheldon MacLeod University of New Brunswick (UNB) & Council on Articulations and Transfer of New Brunswick (CATNB)