Mr Miguel Sahagun
Assistant Registrar - Enrollment Services at Harvard University
Nominations and Elections Committee Position Statement
Currently, I am the Director of Membership of NEACRAO. As part of my responsibilities, I work closely with the Treasurer to monitor the current membership list, payment of dues, and assess where NEACRAO can grow its membership. I have worked closely also with AACRAO’s membership to get lists of New England attendees to the annual conference.
Additionally, I work with our Communication Manager to create campaigns to boost awareness of NEACRAO and to highlight benefits of membership. Recently, I did a study of the last four years attendance to our Regional annual conference; this data allowed us to create heat maps of attendance by state and how to create a strategic plan of recruiting to increase our membership.Also, I was the President of FACRAO in 2015-2016; As Immediate Past President I served as the chair of the nominating committee.
If elected, I would work closely with AACRAO’s leadership and communications team to understand our membership, needs and any gaps in our process. Also, I would reach out to state and regional associations to launch a marketing and communication campaign to promote the nomination and election process.
Miguel Sahagun
Category
Nominations and Elections Committee
Description
Years as an AACRAO Member: 6
Annual Meetings Attended: 4
Annual Meetings Attended in the Last Five Years: 4
AACRAO Activities
- starting in April 2019, I am serving as the Co-Chair of the Latinx Caucus
State and Regional Activities
Current State Association: Florida
State ACRAO Meetings Attended: 5
State ACRAO Meetings Attended in the Last Five Years: 3
Current Regional ACRAO: NEACRAO
Regional ACRAO Meetings Attended: 2
Regional ACRAO Meetings Attended in the Last Five Years: 2
State and/or Regional Activities
- June 2013-2014 served as Director of FISEM (FACRAO's Institute of Strategic Enrollment Management
- June 2014-2015 served as Vice President Of Professional Development and President Elect
- June 2015-2016 served as FACRAO's President
- June 2016-2017 served as FACRAO's Immediate Past President
- August 2018 -Present serving as Direvtor of membership
Education
Highest Degree Earned: Master's Degree in Latin American and Caribbean Studies
Professional Experience
Work History
Harvard University, Cambridge, MA September 2017 – Current
Assistant Registrar, Enrollment Services and Degree Audit
• Serves as a leader in Enrollment Services and a key member of the Registrar’s management team.
• Performs critical enrollment functions, including registration, matriculation, and degree audit.
• Assess of more than half a billion dollars in tuition and fees per year.
• Oversees student discipline outcomes, degree certification and graduation.
• Uses deep knowledge of Registrar business processes, technology, analytical and organizational
skills, problem solving skills, and outreach with constituents to develop better tools, systems, and
administrative processes.
• Performs user needs analysis, identify gaps, evaluate new functionality within the SIS (Campus
Solutions), through implementation and support.
• Provides data and reporting analysis for deans, directors, and others in FAS.
• Manages new business process or technological initiatives. Liaise with
stakeholders in HUIT, Registrar’s Office, and others in FAS and University to ensure successful
adoption and implementation of new initiatives.
• Works with the technical team to make sure that requirements are well understood as part of the software development lifecycle.
• Assists with user training, documentation, and business process workflow design.
• Manages two consultants for the Degree Audit implementation for undergraduate and graduate careers.
• Manages the academic structure, sessions and calendars in campus solutions.
• Leads transcript implementation of new vendor.
Harvard University, Cambridge, MA June 2016 – September 2017
Senior Product Manager of Student Records and Degree Audit
• Lead and manages the design and implementation of PeopleSoft Campus Solutions based on input from stakeholders.
• Developed and reviewed prototypes of new features, document and refine business as-is and to-be business processes and configured the application to meet Harvard requirements.
• Recommended process, practice, or policy changes based on input from stakeholders, comprehension of the subject area, and awareness of the new system’s potential capabilities.
• Defined functional requirements, including specifications and/or Agile user stories, for data conversion, systems integration, security, or customizations.
• Defined a roadmap for future investments, including upgrades to the core technology, adoption of new features, and upgrades to the core application.
• Supported the application testing process, including development of test scenarios and execution of systems integration or acceptance tests.
• Engaged with stakeholders (Registrars, Faculty, Students) regarding potential enhancements for the my.harvard system.
• Collaborated closely with the project leadership team, including the functional leads from other modules, external consultants, and the technical team.
• Managed business analyst direct reports and indirect reports to meet key milestones and delivery dates.
• Lead, supported, or participated in many other activities throughout the project, including peer outreach, industry events, end user training, application testing and documentation, and other duties as necessary.
Florida International University, Miami, FL October 2014 – May 2016
Assistant Registrar of Technology and Systems
• Served as the functional lead for the Office of The University Registrar, coordinates testing, implementation and training of systems.
• Performed the planning, organizing and coordinating data processing programs and systems for the Office of the Registrar.
• Evaluated and provided reports concerning the processing and modification of data within the student information system.
• Expedited processes for administrative and academic users in the initiation, implementation, and maintenance of computer assisted programs and projects; forecasts and plans data processing methods to be used in the future.
• Served on University wide committees representing the Office of the Registrar.
• Planned, coordinated, managed and Supported Registrar’s functions associated with computer support and PeopleSoft projects enhancements.
• Provided oversight of the matriculation process and term activation to ensure that all students have been properly coded and to prevent any errors in their billing and registration.
• Interacted and collaborated closely with all Enrollment Services offices, Bursars Office and Cashiers to resolve system generated problems.
• Managed the security access and training to PeopleSoft and student records for the university.
• Planned and coordinates the testing of new systems prior to implementation and the subsequent training of the registrar personnel as well as others in the university.
• Managed and supported the online transcript ordering system.
• Worked closely with academic departments, specifically with Deans and Associate Dean’s offices in the applicability of academic policies and procedures.
• Assured the accuracy of the online graduation certification process.
Florida International University, Miami, FL February 2010 – October 2014
Assistant Director, Graduation Success and Academic Advisement Technology
• Monitored and led Academic Advising Technology (AAT) Office's operational areas including PeopleSoft’s Academic Degree Audit, My_eAdvisor, Graduation Success Initiative and Social Media.
• Monitored, implemented and led AAT Office's project management for new advising technology tools.
• Established and maintained collaborative relationship with Deans, Program Directors, Faculty, Staff, and diverse university units regarding Academic Advising technological tools and academic degree audit matters for Undergraduate, Graduate and Law careers.
• Set and monitored yearly goals and objectives for the operational, budget and project management areas, in close collaboration with the Director.
• Recommended Academic Advising policies and procedures to the Undergraduate Education Dean and IT Director.
• Ensured that academic degree audits accurately reflect degree requirements and university policy as stated in the university’s Graduate and Undergraduate Academic Catalog.
• Provided background information and data analysis to faculty and administrative bodies, departments, and offices concerning educational policies, academic study programs and curricula, student performance and graduation and retention rates.
• Worked closely with the University Registrar’s Office regarding graduation certifications, student records, university course catalog, repeat checking and transfer courses.
• Implemented Repeat Checking process for Graduate and Undergraduate careers.
• Interfaced with the University Technology Services development team during all phases of product development, enhancement and troubleshooting.
• Attended the Council for Assistant, Associate and Deans meetings for updates related to academic programs.
• Ensured compliance with recordkeeping standards, as well as college policies and procedures, and assures that all functions of the office are performed according to standards established by the American Associate of Collegiate Registrars and Admissions Officers (AACRAO), The National Academic Advising Association (NACADA) as well as U.S federal rules and regulations, especially pursuant to FERPA.
• Coordinated and provided university-wide group trainings and open lab sessions on the use of Graduation Success services and tools.
• Supervised the AAT Office personnel, which included Graduation Success Specialists (5), Business Analysts (2), Office Manager (1) and a Graduate Assistant (1).
• Member of Graduation Success Initiative Campus Communications and Training Task Force.
• Member of the Council of Undergraduate Academic Advisors.
Florida International University, Miami, FL April 2007 – February 2010
Admissions Officer, University Graduate School
• Ensured that the business practices of the Graduate Admissions office are adhered to and executed in a professional and timely manner.
• Analyzed trends and prepared reports pertaining to enrollment and admissions figures and the analysis of business processes.
• Interacted with academic units, associate deans, and program directors to ensure close and continuous contacts with prospective students.
• Worked with the academic units in meeting their admissions targets providing accountable and accurate professional service in the administration of the graduate admissions process.
• Assisted with designing communication plans for graduate program directives and also recommending solutions to problems regarding the admissions policies, processing procedures and office practices. Created and implemented communications materials for marketing purposes.
• Assisted students and program directors with University and federal regulations related to the Department of Homeland Security/Bureau of Citizenship and Immigration Services.
• Evaluated, researched, and determined validity and authenticity of foreign credentials from foreign institutions.
• Determinates academic equivalencies, converting international grading system to US and computing GPAs.
• Coordinated office activities with all admissions personnel.
• Understood and implemented all admissions' rules and regulations of the University, as well as the State University System, and Board of Education.
• Have knowledge of residency and immigration rules.
• Have knowledge to interpret the Buckley amendment as it relates to the confidentiality of records.
• Attended open house information sessions for prospective students and other special events.
• Member of the Leadership Committee and Team leader of the Customer Service Goal.
Florida International University, Miami, FL February 2005 – April 2007
Coordinator of Academic Support Services, Anesthesiology Nursing Program
• Managed the non-instructional aspects of the program’s execution and operations, and delivery.
• Managed program’s budget, financial business accounts and faculty payroll accounts.
• Responsible for marketing, applicant processing and admissions processing for the program in collaboration with the School of Nursing enrollment services staff and the program’s Director.
• Collaborated with the University and School’s Admissions Office to register all Anesthesiology Nursing Program students into the program.
• Communicated admissions requirements to prospective students; assisted in the development of materials for recruitment, application, admissions, and program delivery and progression.
• Maintain clinical site Affiliation Agreements; manage student files and records in accordance with Program and accreditation requirements.
• Attended open house information sessions for prospective students and other special events.
Miami Dade College, Miami, FL February 2004 – February 2005
Program Coordinator & Academic Advisor, Mentoring Program
• Designed and developed Peer Mentoring "CONNECTIONS" and Campus Mentoring Program activities for the First Year Experience (FYE). (Wolfson Campus)
• Designed and developed training program for volunteer Peer Mentors which included: timelines; schedules; workshop formats; and topics.
• Recruited and screened campus students to participate as Peer Mentors.
• Promoted the Mentoring Program College-wide.
• Supervised Peer Mentors, Faculty, Staff and Administrative volunteers.
• Facilitated Mentor training and matched mentors with new freshman students.
• Provided ongoing support and supervision to the mentoring relationship.
• Maintained project files, prepare project marketing and correspondence, and create the necessary forms for documentation purposes.
• Provided academic and career advisement for students in the following categories: new, transfer, transient, and undecided.
• Resolved student advisement issues.
• Assisted students with creating, following, and adjusting their individualized educational plan.
Languages
English/Spanish
Computer Skills
Microsoft Word, Excel, Outlook, PowerPoint, Publisher, QuickBooks Pro, Internet, Lotus Notes, Access, Oracle’s PeopleSoft (Student & Financial Administration System), Photoshop, Dreamweaver, WebNow, CS3 Suite, Salesforce.
Associations
• Director of Membership of the New England Association of Collegiate Registrars and Admissions Officers (NEACRAO)
• President & Vice President of Professional Development of the Florida Association of Collegiate Registrars and Admissions Officers (FACRAO) (2014- 2016)
• Oracle’s Academic Advising Product Advisory Group Member (PAG) (2014-2016)
Academic Research
• The Role of the University Registrar
Teaching
• Adjunct Faculty – College of Arts and Sciences – First Year Experience (Fall 2012 – Spring 2015) – Florida International University
• Adjunct Faculty - Honors College - Introduction to Honors (Fall 2015 - Spring 2016) – Florida International University
Years worked in Admissions: 3
Years worked in International Admissions: 3
Years worked as Registrar: 3
Years worked in Enrollment Management: 0
Years worked in Financial Aid: 0
Years worked in Institutional Research: 0
Years worked in Information Technology: 2
Years worked in other Fields: 4
Name of Unlisted Field: Advising Technology and degree audit
Other Activities:
Offices Held: