Committee: Group VI: Information Technology
First Learning Outcome: Upon completion, participants will be able to recognize barriers and create positive change that leads to student success.
Second Learning Outcome: Upon completion, participants will be able to think differently about combined student services with student success in mind.
Third Learning Outcome: Upon completion, participants will be able to identify the strengths/ weaknesses within their student services area based on the topic discussed.
Core Competency:
Proficiency: Enrollment Management Proficiencies
Intended Audience: Some Experience in the Profession
Presenter(s):
Megan Walton Indiana University
Mike Szakaly Indiana University - Bloomington
Enhancing Student Interactions with Digital Self-Service
Category
Session
Description
Indiana University’s Student Central implemented the use of a virtual agent three years ago. This software is available to answer questions 24/7. The virtual agents is able to understand the intent behind student questions to deliver correct answers. Modifying student behavior by encouraging the students to use digital self-service allows for staff to focus on more complex questions and issues. With a repository of over 500 responses, the virtual agent also acts as a bonus training tool for staff.
Submission ID:
8424
Day:
Monday, April 6, 2020
Time:
11:00 AM - 11:45 AM
Room:
222 Breakout