Committee: Group VIII: Other
First Learning Outcome: Participants will learn techniques for handling student/customer service situations
Second Learning Outcome: Participants will learn techniques for handling student/customer service situations
Third Learning Outcome: Participants will learn how to assess their effectiveness in area of student service.
Core Competency:
Proficiency: Records & Academic Services Proficiencies
Intended Audience: Some Experience in the Profession
Presenter(s):
Cheryl Fisk Crown College
Stop & Share: Student/Customer Service Improvement Strategies
Category
Stop and Share
Description
Student satisfaction is connected to student retention & persistence. Over the last few years, the Crown College Registrar’s Office has improved Student/Customer Satisfaction by providing professional yet student/customer -friendly service. Good student/customer means providing students (and others) with professional, respectful, sensitive, timely, and positive service. This session will present strategies and techniques for providing good service along with methods of assessment to track progress.
Submission ID:
8407
Day:
Monday, April 6, 2020
Time:
9:00 AM - 9:45 AM
Room:
Stop & Share Table A, Great Hall Pre-Function