Shaping the Future of Enrollment with Conversation Intelligence and AI Agents

Enrollment success is driven by the quality—and scalability—of conversations with prospective students. Learn how Conversation Intelligence and AI agents work together to transform everyday interactions into measurable enrollment gains. This session explores how institutions can use AI agents, benchmarks, and insights to personalize outreach, optimize engagement, and deliver data-backed results—without losing the human touch.

Committee Group: Group X: Corporate Partners

First Learning Outcome: AI agent–enabled enrollment engagement 

Second Learning Outcome: Conversation Intelligence benchmarks and performance metrics

Third Learning Outcome: Data-driven personalization and conversion optimization

Core Competency: Technological Knowledge

Proficiency: Admissions Proficiencies

Presenter(s): 

Stef Friesen Mongoose