Lessons Learned: Common Pitfalls in Implementation and How to Avoid Them

We’ve all been excited about the promise of new technology: streamlined processes, improved user experience, and modern solutions. But the road to implementation is rarely smooth. This session explores real-world pitfalls like scope creep, lost knowledge, and misaligned priorities that can derail even the most promising projects. Through institutional case studies, we’ll share practical strategies to boost user adoption, maintain momentum, and ensure long-term success across every phase of your technology rollout.

Committee Group: Group VI: Information Technology

First Learning Outcome: Develop role-specific strategies for cross-functional collaboration 

Second Learning Outcome: Improve system adoption, training, and post-launch support planning

Third Learning Outcome: Identify and mitigate common implementation pitfalls

Core Competency: Technological Knowledge

Proficiency: Enrollment Management Proficiencies

Presenter(s): 

Iman Riddick University of Maryland - College Park

Reginald Garcon University of Maryland - Eastern Shore

Deborah Flynn Claremont McKenna College