From Manual to Automated: Transforming International Credential Evaluation

International credential evaluation is often a complex and time-consuming process. This session presents a practical solution that uses semi-automated Excel spreadsheets in combination with bulk Word document merging to optimize and streamline evaluation workflows, minimize errors, and improve overall efficiency.

Drawing on Lean Process Improvement principles (Womack & Jones, 2003) and Change Management theory (Kotter, 1996), presenters will demonstrate how automation not only reduces clerical errors but also increases staff capacity for higher-value qualitative tasks. Case example from a private online institution (MUST University).

Committee Group: Group II: International Education

First Learning Outcome: Apply automated tools to enhance efficiency in international credential evaluation processes. 

Second Learning Outcome: Minimize manual errors and ensure consistency in the production of recognition reports.

Third Learning Outcome: Adapt a replicable model that can be applied across diverse institutional contexts.

Core Competency: Technological Knowledge

Proficiency: International Proficiencies

Presenter(s): 

Jeanette Espinal MUST University

Jose Vicente Yerga MUST University