Roundtable: Strengthening Campus Culture Through Customer Service

Customer service in higher education is more vital than ever. Students, faculty, and staff depend on timely, respectful, and solution-focused interactions to navigate the policies, processes, and resources that shape their success. When delivered effectively, strong customer service builds trust, enhances satisfaction, and cultivates a culture of care across campus.

This roundtable session will examine the critical role of customer service in higher education and its impact. Through open dialogue and shared experiences, participants will explore strategies for balancing professionalism, empathy, and institutional policy to address common challenges and strengthen the campus community.

Committee Group: Group IV: Leadership and Management Development

First Learning Outcome: Recognize the importance of customer service as a cornerstone of higher education effectiveness. 

Second Learning Outcome: Share strategies and techniques for navigating difficult service encounters with professionalism and care.

Third Learning Outcome: Identify actionable practices that can be applied immediately in their own roles to enhance interactions with students, faculty, and staff.

Core Competency: Problem Solving

Proficiency:

Presenter(s): 

David Williams North Carolina Central University