Organizational Transformation: A human-centered case study

Beginning in 2023, the Registrar’s Office at Northeastern University went through a significant re-organization that had an impact on management hierarchies, individual and team roles, and processes and technologies. In this unique session, you’ll hear from members of Northeastern’s Office of the Registrar and their transformation partner share the framework they built together to define new values, commitments, and norms in order to become a Registrar’s Office, “like no other.”

First Learning Outcome: Learn a framework for organizational transformation. 

Second Learning Outcome: Learn new ways of working that could be adopted to facilitate change.

Third Learning Outcome: Understand the short and long-term investment required to sustain positive change.

Core Competency: Change Management

Proficiency: Records & Academic Services Proficiencies

Presenter(s): 

Ingrid Nuttall Northeastern University

Thiana Ferry Northeastern University

Rebecca Hunter Northeastern University

Shamis Pitts Pitts Leadership Consulting LLC