Culture Change in Real Time: Streamlining Registrar Operations with Centralized Tools

This session explores the journey of transforming registrar operations through the adoption of centralized tools and processes at the University of Pennsylvania. Learn how a decentralized environment is transitioning to a cohesive, unified approach, overcoming institutional silos, fostering collaboration, and driving culture change in real time. Attendees will gain insights into the strategies used to streamline processes, improve communication, and create a culture of efficiency and innovation.

First Learning Outcome: Achieving accountability in a decentralized environment 

Second Learning Outcome: Strategies for making work visible

Third Learning Outcome: Achieving community readiness

Core Competency: Collaborative Decision-Making

Proficiency: Records & Academic Services Proficiencies

Presenter(s): 

Traci Rees University of Pennsylvania

Kylie Edmond University of Pennsylvania