Risk-Based Quality Management in Registrar & Admission Offices

Effective quality management has to be intentional, systematic, and adaptive to changes in the nature and potential impact of risks associated with the work we do. This presentation will provide a low/no tech framework for designing and implementing a systematic, risk-based quality management program for higher education administrative departments.

First Learning Outcome: Understanding the benefits of a fact-based, systematic approach to quality management 

Second Learning Outcome: Familiarity with a framework for conducting regular department risk assessments

Third Learning Outcome: Familiarity with a framework for conducting regular analysis and ongoing monitoring of risk controls

Core Competency: Holistic and Systemic Thinking

Proficiency: Records & Academic Services Proficiencies

Presenter(s): 

Joe Tate University of Phoenix