A Seismic Shift: Academic Advising to Student Success Coaching

As the pipeline for traditional incoming university students shrinks, a mid-sized private faith-based, Hispanic-serving university in Southern California made a major shift in its advising model to mitigate the potential losses incumbent within a shrinking population. This presentation discusses strategies and processes employed to facilitate an emergent structure and the importance of identifying key performance indicators to serve as barometers of the effectiveness of new initiatives.

First Learning Outcome: Discuss employing a emergent strategy in implementing a student success coaching model. 

Second Learning Outcome: Understand the importance of articulating and measuring key performance indicators.

Third Learning Outcome: Encourage institutional introspection identifying and mitigating unintentional barriers to student success.

Core Competency: Leadership and Management

Proficiency: Enrollment Management Proficiencies

Presenter(s): 

Wayne Fletcher California Baptist University

Grace Brown California Baptist University